Ask for a quote
E
Essential
Response: 2 business days updates, monitoring, 1 hour of changes
Start a plan
WordPress Support / Plans · Named Engineer · Response Times
WordPress support from the people who build WordPress systems.
A named engineer, monthly updates and monitoring, a response time you can hold us to, and small changes included. Three plans, each quoted for your site. Reston, VA, for sites anywhere in the US.
WordPress support plans
Named engineer
Updates and monitoring
Small changes included
Emergency support
Takeover from your last developer
// 01
what you get
Three plans. One engineer who knows your site.
A WordPress site needs someone to own it after launch: updates tested before they go live, a backup that has actually been restored, a form that is checked, a person to call when the checkout stops.
Our plans give it that owner. A named engineer who knows the site, a monthly rhythm of updates and checks, monitoring that tells us before you do, and small changes included so you stop collecting a list.
We build WordPress systems for publishers and brokerages; the same people support yours. If the site needs more than support, we say so, with a quote.
01
WordPress core, plugin and theme updates
02
Staging site for testing
03
Uptime, error and security monitoring
04
Daily backups with restore tests
05
Form and checkout checks
06
Small content and layout changes
07
Performance checks and fixes
08
Security hardening and malware cleanup
09
Hosting management or migration
10
Emergency support
11
Takeover from a previous developer
12
Monthly report and priorities
// 02
the first month
Month one is an audit, not a subscription.
Before we maintain a site we have to know it. The first month starts with an audit: what is installed, what is outdated, what is fragile, where the backups go, who has access, whether a staging site exists.
Then we fix the dangerous things, set up staging and backups, document the access, and only then start the monthly rhythm. You get the audit in writing, whether or not you stay.
Sites that need a rebuild rather than support are told so in that document, with a quote for both paths.
// 03
the plans
Three plans and an emergency line.
Ask for a quote. Every monthly plan includes the named engineer, tested updates, monitoring, verified backups and the monthly report; they differ in response time and included hours.
Ask for a quote
S
Standard
Response: next business day plus 3 hours, performance checks
Start a plan
Ask for a quote
P
Priority
Response: same business day plus 6 hours, emergency line, quarterly review
Start a plan
Ask for a quote
!
Emergency
No plan needed site down, hacked, checkout broken
Ask for a quote
Hours roll over for one month. Changes beyond the included hours are billed at the plan's rate, agreed before we start. Cancel with 30 days' notice; the site, the backups and the documentation stay yours. Response times apply during business hours, Eastern time, and are not guaranteed resolution times. Emergency work without a plan has a two-hour minimum.
// 04
how a support month works
Audit. Stabilize. Then a monthly rhythm you can see.
Support is a routine, not a promise. This is the routine.
support.flow
06 steps
WEEK 1
updates tested on staging, deployed
WEEKLY
monitoring review, forms checked
ANY DAY
your requests, within the SLA
MONTHLY
backup restore test, security scan
MONTHLY
report: done, found, recommended
QUARTERLY
review call (Priority)
01
Sign up
Pick a plan on this page or talk to us first. We send the access checklist the same day.
02
Month one: audit and stabilize
Audit in writing, dangerous things fixed, backups verified, staging up, access documented.
03
Updates, tested
Core, plugins and theme updated on staging first, then live, every month, with a note of what changed.
04
Monitoring and checks
Uptime, errors, security, forms and checkout, watched. We usually know before you do.
05
Your requests
Small changes within the included hours, answered within the plan's response time, by the engineer who knows the site.
06
The monthly report
What we did, what we found, what we recommend, in plain words. Priority plans add a quarterly call.
// 05
why rtw
Support from a team that understands the build.
We build what we support
WordPress platforms for USA TODAY, Century 21 New Millennium, Home and Design Magazine. The same engineers hold your site.
A named engineer
Not a ticket queue. One person who knows your site, your plugins and your history.
Tested updates
Every update runs on staging before it touches the live site. Breakages are caught where they cost nothing.
Honest about rebuilds
If the site needs more than support, the audit says so with a quote. We do not maintain what should be replaced.
Reston, VA, for the US
Business-hours response from Northern Virginia; sites anywhere in the country.
client voices
What clients say.
// 06
features
What a WordPress support plan can include.
WordPress support services
WordPress maintenance plans
Monthly WordPress maintenance
WordPress care plan
WordPress support retainer
Core, plugin and theme updates
Staging and update testing
Uptime and error monitoring
Security monitoring and hardening
Malware cleanup
Daily backups and restore tests
Form and checkout checks
Performance and speed fixes
Small content and layout changes
WooCommerce maintenance
Managed WordPress hosting or migration
Emergency WordPress support
Takeover from a previous developer
Monthly reporting
// 07
services checklist
What is included, plan by plan.
Every plan / included
Essential / Ask for a quote
Standard / Ask for a quote
Priority / Ask for a quote
Add-ons / quoted
Not included / say so
// 08
fit
Good fit when the site is worth keeping and nobody owns it.
RTW is a good fit for a live WordPress site that the business depends on: a company site with forms that matter, a publisher, a shop, a brokerage site, a member portal.
It is not a good fit for a page-builder brochure site that a host's own care plan covers for less. We say so and point you there.
common situations
- Updates have been skipped for months because the last one broke something
- The developer who built the site is gone
- A form stopped sending and nobody noticed for weeks
- You have a list of small changes and nobody to send it to
- The host's care plan updates plugins and nothing else
- WooCommerce or a membership plugin makes every update a risk
- You want one person to call
// 09
straight answers
Straight answers to the questions we usually hear first.
OBJ 01
Our host already offers a care plan.
Host plans update plugins and restore backups. They do not test on staging, fix what the update broke, make your changes, or know your site. If yours is a brochure site, take the host plan.
OBJ 02
Can you take over a site you did not build?
Yes. That is what month one is for: the audit, the access, the staging, the fixes. Most of our support sites were built by someone else.
OBJ 03
Do you guarantee uptime?
We guarantee a response time and a routine. Uptime depends on hosting, which we can manage or migrate; the audit tells you where you stand.
OBJ 04
What about hours we do not use?
They roll over one month. If you never use them, the Essential plan is probably right.
OBJ 05
What if the site needs a rebuild?
The audit says so, with a quote for the rebuild and a quote for keeping it alive meanwhile. You choose.
// 10
common questions
Questions from the intake conversations.
01 What is included in a WordPress support plan?
A named engineer, monthly core, plugin and theme updates tested on staging, uptime, error and security monitoring, daily backups with restore tests, form and checkout checks, included hours for small changes, and a monthly report. Plans differ in hours and response time.
02 How much does WordPress support cost?
Ask for a quote for Essential, Standard or Priority. Emergency work without a plan is also quoted, with a two-hour minimum.
03 What counts as a small change?
Anything the included hours cover: text and image updates, a new page from an existing template, a plugin setting, a form tweak, a layout fix. New features and redesigns are quoted separately.
04 Do you host the site?
We can manage hosting for you or migrate the site to hosting we trust. Hosting bills are separate from the plan.
05 What happens in the first month?
An audit in writing, the dangerous things fixed, backups verified by an actual restore, a staging site, documented access. Then the monthly rhythm.
06 Do you handle WooCommerce, membership or multisite?
Yes, as add-ons scoped in the audit, because each makes updates riskier and needs more testing time.
07 What is your response time?
Essential: 2 business days. Standard: next business day. Priority: same business day. These response times apply during business hours, Eastern time; they are not guaranteed resolution times. Priority plans have an emergency line.
08 Can we cancel?
Yes, with 30 days' notice. The site, the backups, the staging and the documentation stay yours.
09 Do you support sites outside Virginia?
Yes, anywhere in the United States. Clients in Reston, VA and the DC metro can meet us by appointment.
10 Do you also support custom web apps?
Yes, under Application Support, with a takeover assessment first.
// ready when you are
Give the site an owner.
Pick a plan and we send the access checklist today. Not sure which plan? Talk to us with the site open and we will help you choose.